As you may know, ERP adoption rates are among the largest problems with ERP systems and why many would say their ERP implementation was a failure. One of the most important parts of ERP implementation that has direct impact on ERP adoption rates comes after the shopping, after the selection, and after the set up of the system. Educating your employees is the next step and it is integral to success.
Inadequately educating users is always a risk as you will find your employees refusing to use the system, using it incorrectly, you may see a large drop in productivity, you won’t a significant ROI, and it can make you feel like you may have made the wrong decision in your system. Proper education can turn all of those things around. But what does proper education mean?
There are a number of thoughts that are common during ERP education that hinder ERP adoption rates. These are thoughts you want to AVOID:
1.Employees need to be trained. There is a big difference between training and education. They do not need to be trained, they need to be educated. Training is showing them how to do something and with repetition it will be something they always remember to do. Education is making sure they know WHY they are doing it and how it will help them in the long run.
2.Lectures & meetings are the best way to get everyone using the system. While meetings, lectures, and tutorials are a good way to get everyone introduced to the system, hands on learning is what will truly educate your employees and raise ERP adoption rates. This can be done through embedded courses in the software if that is an option or just by working through their daily activities with someone available to help them when they have questions or problems.
3.One way is enough. Everyone learns differently. Use a mixture of reading, video, hands-on activities, etc. this will increase retention thereby increasing ERP adoption.
4. Once this initial education is done we’re good to go. Education on ERP is always going to be necessary. Sure, the initial education is the largest hurdle, but you will need to education new employees, if there is a process change, a personnel change, after system upgrades, etc.
5. Education is a waste of time/money. Because your ERP system and ERP adoption rates have a direct link to the overall productivity and success, taking the time to properly educate your staff is not a waste of time or money, it is an investment in your future success.
The above thoughts are very common in ERP implementation, we have heard people say them out loud more times than we can count. Avoiding these thoughts and re-evaluating your ERP education plans will help you increase your ERP adoption rates and give you the ROI you had been counting on.