Chardon, Ohio, July 16, 2013- Today, e2b enterprise, an Ohio-based Sugar reseller, announced that a leading provider of digital imaging equipment, supplies and services, has selected Sugar as the company’s new customer relationship management (CRM) solution. The digital imaging and printing Supply Company specializes in digital color workflows, complete system integration, training, support, maintenance and sales for a variety of industries.
“The company was ready to make the move from their entry-level CRM system,” said Adam Lynch, Sugar Sales Manager for e2b teknologies. “They were looking for a system which would allow them to quickly and easily import their contact and account information from the old system with flexibility to meet their specific needs. Sugar is exactly what they needed.”
The company was looking for a CRM system that had more automation and control for prospect calls. For example, they plan to utilize Sugar to create calls for their sales reps automatically and they like the ability to mass update calls with new information. Other factors considered in their CRM evaluation included how easy it was to create custom reports and new user-defined fields and the creation of automated workflows for their users. Sugar is a highly customizable solution that allows them to do just that. The company worked closely with e2b enterprise to configure Sugar to meet their specific workflow needs; such as creating activities on accounts that haven’t been called in 30 days and having the system automatically schedule pre-determined activities when an account reaches a certain status or sales stage.
“The implementation and customization of Sugar is very much a collaborative effort,” Lynch said. “We work closely with customers to teach them how to use Sugar’s advanced features so they can get off the ground with the product fast and understand how to take it to the next level on their own with minimal assistance from our consulting team. We look forward to continuing to work with our new customer as they complete the CRM Implementation and look forward to watching their success with Sugar.”
About e2b teknologies:
e2b teknologies (www.e2btek.com) provides cloud-based business software applications and business services to progressive businesses worldwide. e2b anytime apps (www.e2banytime.com) is the publisher of Anytime Supply Chain, Anytime Commerce, Anytime Collect, and related Anytime brand products. e2b enterprise (www.e2benterprise.com) develops custom cloud-based business applications and resells leading ERP accounting software, CRM, HRMS, and other enterprise business software applications from Sage Software, Epicor, Intacct, SugarCRM, and other publishers. e2b calibration (www.e2bcal.com) is an ISO/IEC 17025 accredited calibration laboratory.