In the first part of this blog series we touched on deployment options, hidden fees, code availability, code language, and a few other hot topics and how sugar CRM and Salesforce measured up. (if you missed the first article, you can read it here.) in part II we will discuss other important topics to be taken into consideration during a CRM System Comparison such as ability to grow with business, flexibility, data ownership, and more.
1. SugarCRM has no penalty for success. Salesforce.com penalizes you for your CRM success by charging you more money for more enhancements and features. What do we mean by this?
SugarCRM is a software that grows with your business. There is no penalty for getting greater value out of the software with Sugar. If you hire more employees and need more users, you don’t need to upgrade to a more expensive package; if you find you need to send more than 500 emails at a time, you don’t need to fork out more money; if you want to use basic sales automation and workflows, you don’t need to spend any more money. Sugar gives you the whole package upfront, no hidden fees, no limits. Customer success should never equate to an upsell opportunity, and with SugarCRM it dosen’t.
Salesforce.com might be flexible, but only on their terms. They are notoriously difficult to work with, and integrations for the software are controlled through the salesforce AppExchange. SugarCRM bends with you, working the way you work. Plus, integrations with Sugar are open and available to all customers and partners. Anyone can develop a brand new integration for SugarCRM and make it available for the community to use.
2. with Sugar, Your Data is Your data. When it comes to backing up your data, salesforce makes it close to impossible. Salesforce doesn’t allow you to make basic .csv backups of data, there’s no open database connectivity or ODBC support, and weekly backups of your data are very expensive.
Sugar however offers a full relational database backup, full ODBC support, and weekly database backups are free. You don’t pay a cent, nor should you. You shouldn’t have to pay to have to hang on to what’s yours, which is why Sugar puts you in control of your data, anytime, and all the time.
3. With salesforce.com, your ability to make basic configurations is incredibly limited. That’s what you’d expect from a closed software environment. Plus, if you decide you want configurations, which most users will need sooner or later, you have to go through a systems administrator to do it.
Configurations to SugarCRM can be accomplished by the end user. There are no limitations on configurations that can be made, and Sugar provides an easy SocialCRM configuration for your social media. Not only should your data be your data, but your software should be your software. Configuring your software to get the value you need out of it shouldn’t be a challenge, and with Sugar, it isn’t.
Still interested in the differences between these two CRM systems? check back soon for more in the next blog of the series “CRM System Comparison :Sugar vs. Salesforce”
If you missed the first entry, read it here