Anytime an ERP implementation process begins, everyone involved has their fingers crossed that they do not become another ERP failure internet sensation. It happens every so often, and people love reading about what went wrong and how they can avoid it. It’s important to know when an ERP project began to go astray and where the mistakes were made. This helps others learn what not to do, and, chances are, this won’t be your last time attempting to implement ERP. You have to learn from your own mistakes so they can be avoided in the future. So how do you know where you went wrong and who to blame?
- Treating the ERP like an IT Project
If there are people on the team that are treating the ERP system like an IT project rather than a business overhaul, you’re likely to run into a huge failure. ERP isn’t just software, it connects the business and changes the way you work and run things. If everyone is simply brushing it off as an IT project, the ERP implementation will fail and end users will not be able to use the system properly. This is one way to quickly and easily derail a successful implementation.
- Falling for the ERP Vendor
Anytime there is a possibility to make money, there are gimmicks. Although there are a lot of ERP vendors out there that are genuine in their intentions to help your business, there are some out there that are just out to make a buck. ERP can’t simply “solve all your problems” and it will be rare that you won’t have to change a single business process after implementation. It is up in there who to blame here, the ERP vendor for spouting gimmicks or those who fell for them.
- Not Training
If anyone on the project doesn’t think that training the end users is important, or that you can save time and effort by not training them, is surely to make the project fail. The ERP end users may be the most important part of the ERP implementation. They will make or break it as a success or failure so it is crucial to ensure they know how to use the ERP system inside and out. If they don’t, it will create bottlenecks and similar issues to what you were dealing with before.
- Unrealistic Expectations
Setting goals is important in an ERP implementation, but setting realistic goals is crucial. If there is someone who is trying to just get the implementation over with and setting the project at an unrealistic pace, you will have to cut corners just to make it to your go-live date on time. Cutting corners=a system that doesn’t work right.
In all reality, sometimes there isn’t just one person to blame in an ERP failure. Sometimes it takes a team to down the ship. It’s important to have realistic goals and know what you’re headed into before you do it. There are tons of resources and ERP implementation experts out there for a reason, and it’s to make sure you aren’t an ERP failure.