One of the most important processes in ERP implementation is end user training. You can follow every step perfectly, but if you drop the ball on this step you will run into massive problems. ERP is not a small software program. It will take a lot of practice for a new user to get used to the system. The ERP end user has to know how to use the software properly in order for you to get the most return on investment.
It is one thing to train an ERP end user on how to their specific tasks in the system. As important as that part of the training is, they also need to have a deeper understanding of the ERP system for you to get a full return on investment.
- ERP End User Role
Here, we start with the basics. Give your ERP end user the tools they need to perform their specific roles in the company using the new system. Since every department and every role is different, each ERP end user may use different areas of the system in different ways.
- Information Flow
This is key to keeping your ERP implementation from turning quickly into a disaster. An ERP system integrates information from all departments and functions. However, if an end user isn’t following all the steps correctly, the ERP system will become useless. Imagine if the inventory supervisor needed to put serial numbers in for every item, but the sales department wasn’t using the same numbers. Your inventory would become bloated and wouldn’t reflect the true stock numbers, rendering your ERP systems supply chain management functions useless. ERP end users must understand the flow of information for you to get the true value of your ERP.
- Business Objectives
You must explain your objectives and goals for the software to your ERP end users. Without this explanation, your team may not understand the point of the implementation and resist. By making these goals clear, employees will have a goal in mind to work towards and change processes for.
Everyone is a little selfish. We often don’t want to go out of our way if we don’t see a direct benefit to ourselves. Show the ERP end users how the ERP software will directly benefit them, instead of just a broad view of how the business will benefit. For example, show them how the manual tasks they used to do every day will be automated and their lives will be made easier.
- Total Effect
If an ERP end user was previously doing a task manually, they may have been able to skip a step or two if they didn’t have all the information needed. With an ERP system, this will have a different effect on the software. Since all of the data input to the software performs a different function, it is crucial to have all the information necessary. Explaining this to ERP end users will help them understand the new software down to a granular level.
An ERP system is not an impulse purchase. After all of the time, effort and money that goes into the purchase, you’re looking to get a hefty return on investment. This is not possible if your ERP end users are not using and understanding the software correctly. By training them to have a deep understanding of the software, you are guaranteed to have less hiccups and bottle necking.